Dickinson’s Water District is currently experiencing a temporary billing-system issue that may cause payments made on or after October 23, 2026, to continue appearing as past due on customer accounts, even when the payment was successfully processed.
If you recently made a payment and your statement or an InvoiceCloud notification still shows that amount as past due, please:
- Check your bank account to confirm that the payment cleared.
- If the payment cleared, please do not pay that amount a second time.
- Disregard related past-due notifications from InvoiceCloud once you have confirmed that the payment was processed.
- When making your next payment, pay your new current charges and exclude the previously paid amount that is still incorrectly appearing as past due.
Our team is aware of the issue and is actively working to have it corrected. We understand how concerning it can be to see a past-due balance after you have already made your payment, and we sincerely apologize for any confusion or inconvenience.
STAY INFORMED WITH VXSMART
Customers are encouraged to enroll in VXsmart to receive important updates and regular account notifications directly. The secure online portal also provides 24/7 access to account information, water-usage history, payment options and automatic-payment settings.
Enroll in VXsmart:
https://galvestoncountywcid1tx.watersmart.com/index.php/direct/to/dest/welcome
If you have questions or would like assistance reviewing your account, please contact Dickinson’s Water District Customer Service at 281-337-1576, Option 1, or customerservice@dickinsonwcidtx.gov. Our team is happy to help.
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