Report A Problem

Water Leak? Sewer backup? No water coming from the faucet? Low water pressure? Issues that need attention after hours or on the weekend? Other URGENT issues?

For problems that require immediate response, call us 24/7 at 281-337-1576 and listen to the options available.

If you have a problem with your bill, such as high consumption, please call 281-337-1576, option 2.

For less urgent issues:

Email us at, and one of our Customer Care representatives will get back to you as soon as possible. Include your name, the location/address of the problem and your phone number.

NOTE that emails are monitored during regular business hours (Monday-Thursday 8:00 a.m.-5:00 p.m. and Friday 8:00 am – 12:00 pm).